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WILIONS

FAQ

Wilions Icon-white-01

Wilions

FAQ

Understandind

What is the NDIS

he National Disability Insurance Scheme (NDIS) is an Australian government initiative that provides funding and support for people with disabilities. It is designed to help people with disabilities live an ordinary life and participate in the community. The NDIS provides individualized plans, funding for support services, and access to assistive technology. The scheme is funded through taxes and is administered by the National Disability Insurance Agency (NDIA).

Willions Care & Support: Your Trusted NDIS Registered Service Provider

At Willions Care & Support, we take pride in our extensive expertise within the NDIS scheme. Our dedicated and compassionate team is committed to facilitating a seamless experience throughout your NDIS journey. Whether you require assistance with plan management, support coordination, or finding suitable service providers, we are here to provide unwavering support at every stage.

We’ve curated a comprehensive list of frequently asked questions, but should you have any additional inquiries, please don’t hesitate to reach out to us. Our primary mission at Willions Care & Support is to offer the essential guidance and support you need to successfully navigate the NDIS.

As A Participant

The NDIS Journey

Step 1

Access NDIS

The first step is to apply for NDIS Access by completing the Access Request Form [ARF]. If you are a person with disability aged 7 – 65 years who would like to join the NDIS, you will need to meet the access requirements. To find out more, visit the NDIS access criteria page.

If you are applying on behalf of a child under 7 years, please visit Help for children under 7 page and then contact your local Early Childhood Partner.

If you think you meet these requirements you can apply in one of two ways:

  • You can make a Verbal Access Request by calling NDIA on 1800 800 110
  • Fill out an Access Request Form [ARF] and send it to us.

To apply for the NDIS you will need to provide:

  • Completed Access Request Form
  • Information about your
  • Age
  • Residency
  • Disability
Step 2

NDIA Decision

The NDIA will contact you to let you know their decision on your application, this should be done within 21 days. If you do not hear from them within 21 days of all information being lodged, you should follow up for an update unless the NDIA has advised you of the delay prior.

If your application gets accepted then you become an NDIS Participant, you can always ask for explanation if your application was found to be ineligible. Review on decision must be made within three months of being notified of the decision.

 

Step 3

Planning meeting

Planning meeting can be at your closest NDIA office or over the phone, you may invite your family, friends or support team to the planning meeting. The NDIA Planner will ask you information on

  • Your Community and Mainstream Supports
  • Management of everyday activities
  • Your safety, including equipment, accommodation or help to take care of yourself or your home
  • Goals you want to pursue
  • How you want to manage your NDIS plan
  • Support you need to use your NDIS plan.

Complete booklet 2 – Planning. If you don’t have a physical copy, you can download a copy.

Find a quiet place to have the call where you can focus. Planning meetings can take over an hour depending on your situation.

Step 4

Plan Approval & Implementation

After the planning meeting, a NDIS planner will contact you to outline the funded supports in your NDIS Plan and the NDIS planner will send a copy of the NDIS Plan to you. NDIS participants can choose how to manage the NDIS funds they receive.

  • Self-Managed
  • Plan Managed
  • Agency Managed

One of our experienced Support Coordinators can assist you to organise funded supports and implement the approved NDIS plan with you.

Step 5

Service Booking

Once you have identified the support and can make contact with the service providers to request services you need, one of our experienced Support Coordinators can assist you in this process.

Sign the agreement with your provider(s) that sets out what supports will be provided and how they will be delivered.

You have choice and control in the delivery of your supports.

Step 6

Plan Review

During your next scheduled plan review meeting, NDIS will talk to you about the new flexible approaches that they may take with you to review your NDIS plan.

This may be a

  • New NDIS plan with the same supports,
  • New NDIS plan with minor changes to your current supports, or;
  • A full plan review.

If you are not satisfied with a decision made by the NDIA, or if your circumstances have changed then you are able to request a review of your plan outside of the scheduled review.

There are 3 different types of reviews:

  • Internal review (Review of a Reviewable Decision / RORD)
  • Request for plan review (Unscheduled Plan Review)
  • Administrative Appeals Tribunal (AAT) review

Need Help

Frequently Asked Question

Wilions Care & Support Care & Support is a National Disability Insurance Scheme (NDIS) Registered service provider. We offer a range of support services for people with disabilities to help them achieve their goals and live a fulfilling life.

Our Services

  • Supported Independent Living (SIL)
  • Group / Centre Activities
  • Specialised Disability Accommodation
  • Community Participation
  • Household Tasks
  • Life Skills Development
  • Innovative Community Participation
  • Transport Assistance
  • Daily Tasks / Shared Living
  • Assist-Personal Activities
  • Assist-Life Stage, Transition
  • Accommodation / Tenancy

The NDIS or the National Disability Insurance Scheme is Australia’s first national Scheme for people with disability. It provides funding directly to individuals with permanent and significant disability, their families and carers. The funding is to be utilized for all reasonable and necessary supports they need to live an ordinary life.

The NDIA stands for National Disability Insurance Agency. It is a Commonwealth government agency that is responsible for implementing the National Disability Insurance Scheme (NDIS). The NDIA is made up of the people who will support you to understand the NDIS and whether you are eligible to access the NDIS.

You will begin to receive NDIS funding once your plan is approved.

You will receive a new NDIS Plan after your first NDIS Plan has ended. It will have a new set of funding to be used over the next plan period to achieve your goals.

You can manage it yourself or engage a plan manager – need to discuss this in your planning meeting or you can nominate NDIA to assist you.

Yes, all our staff members go through a strict recruitment process, which includes comprehensive screening and police checks. We prioritize the safety and well-being of our participants and ensure that our staff are trustworthy and reliable

To access Wilions  Care & Support, you will need to have an approved NDIS plan. Once you have your plan, you can contact us directly to discuss your needs and the services we can provide.

Contact us

0405 972 523

Info@wilions.com.au

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